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Do you have questions?

Frequently Asked Questions

Where do you ship to?

We currently ship exclusively within the United States. Limiting our shipping region allows us to maintain consistent delivery timelines and reliable customer service.

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Is shipping free on all orders?

Yes, Sylaven offers free shipping on all U.S. orders, with no minimum purchase required. The shipping cost you see at checkout will always be zero for eligible destinations.

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How long does delivery take after my order ships?

Once dispatched, delivery typically takes 4 to 15 business days. Including handling time, the total estimated delivery time is 6 to 20 business days.

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Which payment methods do you accept?

We currently accept PayPal as our payment method. PayPal allows customers to pay securely using their PayPal balance, linked bank accounts, or supported debit and credit cards.

View Payment Terms & Condition

How do I start a return or exchange?

To begin a return or exchange, simply email our support team at info@sylaven.com. Once approved, we will provide return instructions and a shipping label.

View Return & Refund Policy

How can I contact Sylaven for support?

You can reach us anytime by emailing info@sylaven.com. Our support team operates Monday to Friday, 9:00 AM to 5:00 PM (GMT-8), and responds within two business days.

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Lighting That Shapes Your Space

Sylaven offers carefully selected lighting solutions designed to enhance modern living spaces. From statement chandeliers to everyday lamps, we focus on quality, style, and reliability. Our mission is to make elegant lighting accessible while delivering a transparent and customer-first shopping experience. Every product is chosen to help create spaces that feel warm, balanced, and beautifully illuminated.

About Us